A preliminary report released Wednesday found "serious conditions" at the Phoenix Veterans Affairs facility, including hundreds of veterans who were never placed on an official wait list and faulty scheduling practices that meant some veterans would never see a doctor.
"We identified an additional 1,700 veterans who were waiting for a primary care appointment but were not on the [electronic wait list,]" the report from the VA inspector general said. "Most importantly, these veterans were and continue to be at risk of being forgotten or lost in Phoenix [healthcare system's] convoluted scheduling process. As a result, these veterans may never obtain a requested or required clinical appointment."
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