Facebook in talks with banks to expand customer service


(Worthy News) – Facebook Inc (FB.O) said on Monday it is in talks to deepen links with banks and financial institutions, saying it can help the firms improve their customer service.

The social media company said users of financial firms such as PayPal (PYPL.O), Citibank (C.N) and American Express (AXP.N) could link their financial accounts with Facebook’s Messenger and chat with a customer service representative.

The Wall Street Journal had reported here that Facebook had asked banks to share detailed financial information about their customers, including card transactions and checking-account balances. [ Source: Reuters (Read More…) ]

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